Product Description


The delivery of high quality healthcare and human services requires training in cultural competence. Cultural competence is an attribute of those providers who understand the concepts underlying diversity and who value intercultural communication and the elimination of disparities in the delivery of healthcare and human services. Cultural and linguistic differences between providers and patients and clients can present barriers to effective communication, affecting outcomes in many different ways. Poor communication because of cultural or linguistic differences can create unsafe situations. Cultural knowledge, but also adaptability, self-awareness, and other attributes, leads to optimal outcomes. This series will provide a range of topics for both individual providers with direct patient/client contact, and also for administrators of health and human services organizations across all areas accredited by CARF.

Part 1: Cultural Competency, Diversity, and Inclusion: Foundational Concepts
(July 9, 2014)

Learning Objectives:

  • Understand why cultural competency, diversity, and inclusion matter in the delivery of health and human services.
  • Describe culturally competent care practices for providers and for health and human service delivery systems that improve the quality of care and services or address patient safety risks.
  • Demonstrate how you as a health and human services professional and your organization could improve the quality of care and services by meeting the CARF standards for cultural competence.

Part 2: The Neuroscience of Bias: Your Family, My Family
(July 23, 2014)

Learning Objectives:

  • Explore how neuroscience can help explain the cognitive processes that contribute to conscious and unconscious bias.
  • Understand how exploring your own cultural background and the experiences within your family of origin can provide an appreciation of your own cognitive processes around human and cultural difference.
  • Learn to create experiences that help you gain insight into how your own biases may contribute to the care or services you provide.

Part 3: Disparities and Inequities: Using Big Data to Improve Care or Services
(August 6, 2014)

Learning Objectives:

  • Identify the challenges and opportunities of providing care or services to diverse populations in the information age.
  • Understand the importance of identifying the characteristics of the populations your organization serves to inform the types of data that would be important to collect.
  • Identify what national and state standards are established for organizations, such as those for culturally and linguistically appropriate care, to guide decisions about data collection.

Part 4: Race and Ethnicity: Cross-Cultural Issues in Health Care and Human Services Delivery
(August 21, 2014)

Learning Objectives:

  • Define race and ethnicity and the complexities surrounding these definitions.
  • Understand research that documents the impact of racial and ethnic disparities on physical, social, and psychological health.
  • Identify the best approaches and methods for understanding the racial and ethnic populations you serve.

Part 5: Sexual and Gender Minority Health: A Diverse and Evolving Population
(September 3, 2014)

Learning Objectives:

  • Gain insight into diversity within the category of sexual and gender minority health.
  • Understand generational differences that are present in the dialogues around sexuality and gender.
  • Refine strategies to provide culturally competent care, and to remove health inequities to lesbian, gay, bisexual, and transgender and other sexual and gender minorities.

Part 6: Persons with Disabilities: Are We/They a Cultural Group or Groups?
(September 18, 2014)

Learning Objectives:

  • Identify the concepts embraced by the disability community that are the basis for a cultural definition for persons with disabilities.
  • Understand the research that documents the impact of disparities on physical, social, and psychological health for persons with disabilities.
  • Define best practices for language and behavior when providing care or services to persons with disabilities.

Part 7: What Gen Are We Talking/Texting/Tweeting About?: Generational Differences
(October 1, 2014)

Learning Objectives:

  • Describe the major generational groups.
  • Identify the characteristics of each of these generational groups.
  • Define the diverse approaches that are necessary when providing care or services to persons served from different generational groups.

Part 8: Workforce Diversity: Raising the Bar in Your Organization
(October 16, 2014)

Learning Objectives:

  • Understand how to build and benefit from diversity within teams.
  • Define the many dimensions of diversity that may benefit your organization.
  • Explore how supplier and vendor diversity could raise the bar for your organization.

CARF Webinars offer:

  • Convenience - train in the comfort of your office, home, or another remote location
  • Cost savings - train multiple employees for the price of one registration fee, with no additional travel or accommodation costs. 

Please join us for an informative and enjoyable online learning experience.

All presentations and materials are provided in English.

Delivery and Use:

Recordings are available for delivery two business days after the webinar date listed. You will receive an email from with the link(s) to your purchased recording(s), the PowerPoint slides, and any handouts from the webinar attached. This is a web-based product, not a CD or a downloadable file. Purchased webinar recordings are available for review until the end of the calendar year.

There is no limit on the number of staff who can view the purchased recording(s), but it is restricted for internal use only and the file or links may not be passed onto anyone outside your organization.


Cultural Competency Series: A Cornerstone of High Quality Healthcare and Human Services (8-parts)

Item #: 3520.00-2
Details: Recorded July 9-October 16, 2014. Duration: 90 min

Price each or as selected: $540.00 USD


Cultural Competency Series: A Cornerstone of High Quality Healthcare and Human Services (8-parts)